Lowongan Kerja Cikarang Pusat Posisi Customer Service Staff – Trading – Cikarang di RGF HR Agent Indonesia

About The Company:

The working venue is in Cikarang.
Our client is a Japanese Trading company. Currently, they are looking for Customer Service Staff.

Job Responsibilities:

Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Provide pricing and delivery information.
Perform customer verifications.
Set up new customer accounts.
Process orders, forms, applications and requests.
Organize workflow to meet customer timeframes.
Direct requests and unresolved issues to the designated resource.
Manage customers’ accounts.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Prepare and distribute customer activity reports.
Maintain customer databases.
Manage administration.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.

Job Requirements:

Education min. Diploma / equivalent / higher.
Experienced in working with customer support, Administration, e-commerce, or purchasing min. 1 year.
Conversational proficiency in English.
Strong “Detail” oriented, Positive attitude & language, self-motivated.
Ability to stay calm when customers are stressed / upset.
Good computer literacy (Ms. Office).
Good & clear communication.
Problem-solving skill.
Empathy & patience, Confidence & Adaptability, Desire to learn.
A willingness to go to extra mile.
Good telephony manner.

[Only CV in English will be processed]

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